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Office365 FAQs

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Alfred State Technology Services has joined with other SUNY institutions by joining Microsoft's Office365. Help is available. If you are a first-time user or are having difficulty with any of the listed features, please contact the Alfred State Help Desk at 607-587-HELP (4357) or download and use the Office365 Start-up Guide.

Office365 Features and Benefits

All students will be able to use the following Office365 features:

Microsoft Outlook 365 imageMicrosoft Outlook 365

Office365 provides an optimized & professional email experience, similar to what you may use in your future workplace.

Microsoft Office Web AppsMicrosoft Office Web Apps

Office365 provides you with the benefits of working with online documents using the familiar Microsoft Office experience.

Office365 MobileOffice365 Mobile

Office365 services are available via mobile phones. Office365 Spaces are WAP enabled. Receive your @alfredstate.edu email on your mobile phone through Exchange.


Alfred State uses a standard username format as follows:

First six letters of your last name + first letter of your first name + first letter of your middle name

For instance: John Q. Hopkins username would be HopkinJQ

Deb Q Long's username would be LongDQ

Greg Troops (no middle name) username would be TroopsG

Occasionally, there will be several users with the same username. In this case, a numeric value is appended to the end of the username.

For example, let's say there are three John J Adams. Their usernames would be: AdamsJJ AdamsJJ2 AdamsJJ3

For a password, Alfred State initially uses your birthday typed like so: mmddyyyy. So, if your birthday was Nov. 22, 1983, your initial password would be: 11221983

Note: Users should change their password from the initial one as soon as possible.

Students have a 10GB email box.

Your SkyDrive can be used to store anything you would like, such as documents you would like to access from anywhere, files, and pictures. Each Student has a 25GB SkyDrive.

Yes, you can use Microsoft Outlook with your Office365 email account. Once Outlook is installed it will ask you to add an email box. In the Username box make sure you enter your full username (E.g., Username@alfredstate.edu) and your network password. If you need help with the settings you should use, please contact the Help Desk at 607-587-4357.

Alfred State student email accounts are hosted by Microsoft’s Office365 service. Once you log in you will be taken to the Outlook Office365 inbox. You will receive enterprise-class email, calendar, tasks, and contacts. If you want to see what you should expect, please see the webmail guide above.

Alfred State student and retired email is being hosted by Microsoft. Your username will continue to be Username@alfredstate.edu for students and Username@retired.alfredstate.edu for retired users. Your username will still be the first six characters of your last name, the first character in your first name and your middle initial.

E.g., if your name is John E. Smith, your email address/username would be SmithJE@alfredstate.edu. If you do not have a middle initial, it would be SmithJ@alfredstate.edu.

Note: Your username might have a number appended to the end if there are other users with a similar name.

If you are logging in to your email for the first time, you will need to change your password. To do so, go to https://NETID.alfredstate.edu/.

For a step-by-step instructions on changing your password please look at this guide. If you are on campus you may go to the Alfred State Computer Help Desk on the ground floor of the Hinkle Library with your photo ID and a help desk technician will assist you.

Students will be able to add their email to most smartphones. Please keep in mind that each phone works differently and that all phones may not support the email feature. If your smartphone supports POP, IMAP, or Exchange, you should be able to add your email to your smartphone. Please contact the Help Desk if you would like operating system specific instructions. Email: Helpdesk@alfredstate.edu. Phone: 607-587-4357.

Internet Explorer and Mozilla Firefox are the recommended browsers. There have been some issues with Google Chrome so you will have to use that at your own risk.

Known issue with Google Chrome - Students have been able to view email on the Web but not let you send email from that account.